It is the tendency toward increasing complexity in the human realm that energizes the need for managing knowledge and for producing learning organizations.

In a world of increased complexity, where sustainable growth is a consequence of profitability and Corporate Social Responsibility, our customers are blue chip companies to which, business performance is acquired through the design and successful implementation of the right strategy,

led by effective leaders, enabled by competent and motivated people, helped by up-to-date work processes that leads to customers, employees and shareholders satisfaction.

We believe that change becomes permanent when people become enthusiastic agent of change, i.e. behavioral change.

Philosophy

Our mission is to support sustainable behavioral change in organizations. The way we do our interventions reflects the changes you want to make. In practice this means that within the projects we will work in a way that creates a shared vision of the standards and behaviors expected in the new culture.

You are expert in
what you do:
Vision, Strategy, Operation

We are expert in
how to change it:
Analysis, Implementation, Sustainability

Process Communication

The Process Communication Model provides tools to improve the quality of life. PCM tools enable us to understand, motivate, and communicate more effectively.

Dr. Taibi Kahler discovered how to identify and respond appropriately to patterns of productive behavior (successful communication) and non-productive behavior (miscommunication). In 1978 NASA took advantage of this discovery by using PCM in the selection, placement, and training of astronauts.

PCM is a COMMUNICATION & MANAGEMENT model based on the observation of individual PREFERENCES and offering validated, yet simple and pragmatic ways to better deal with CULTURAL differences.

OD programs are designed to improve the efficiency of individuals and teams in organizations. Decades of research and development have turned PCM into a perfect tool in the field of organizational development. Furthermore, The rigorous PCM certification process enables our consultants to better understand and handle the effects of change on individuals and teams

Organizational Culture

Implementing a program of Organizational Culture Change.

High complexity. We faced strong pressures from headquarter due to stocks market expectations. Low digit growth, benefits issues. Matrix organization with lot of different levels of management and responsibilities. A lots of change within few years, none succeed. Old culture not updated regarding past years huge changes in both environment and company.

Our intervention included meetings with the management team and employees session worldwide using EFQM questionnaire to asses current culture and needs. Selection of urgent actions for change and implementation through multi levels/cultures/roles/locations, Change Project Teams.

The objective was to help the organization succeeding in the implementation of a new organizational structure (matrix, category and regions) by using the levers of Cultural Change, i.e. behavioral change

Supporting Trainings

Developed and implemented supporting training for HUB project:

one of the biggest airplane companies and its national airport were cooperating to expand the functioning of the airport as a major European Hub. The objectives were to developed and implemented supporting training for the new management and integrated systems of the two companies.

Quality Management

Development and implementation of quality management

in an organization that was not functioning, suffering from loss of market share and lack of responsiveness to customer complaints. IPC implemented major change program, which reduced number of directors from 5 to 3, and implemented continuous improvement processes through the INK quality model. Afterwards the organization went on to get ISO certified and won prizes for best customer service

Business Transformation

Transforming one of the biggest districts heating company (6.500 employees, 5th district heating system in the world). The program focus in assisting the CEO and top-executives in creating the company vision and strategic planning. A reengineering purchasing processes (representing 40% from the corporate operating cost) was established together with a performance measurement system (budget processing, profit centers, new reporting) and a controlling department

SAP Integration

In charge of managing SAP Training for the biggest SAP program implementation nationwide

in a branch of a big multinational. The mission was requesting the development of the training strategy and its integration in the whole change management process of Finance & IT Division.

The project aim was to concentrate all accounting processes (2.000 accountants) and to deliver accounting & IT services for the whole group. Our main challenges were the coordination of delivery of all computer-based and project management training inside the company, recruit and build a 14 persons training team for the FI, CO, MM, SD modules, coordination of the training manual development in alignment with the SAP and BPR teams, coordinating the key-user and end-user training program (more than 3.000 users trained)

Company Vision

Coaching of the Management Committee.

The mother company wanted its subsidiaries to elaborate a common vision for their business in the country. The coaching session took place in a 2 days meeting with 14 top managers from 4 independent subsidiaries. Using the “Allies Strategy” and Organizational Diagnostic, enabled the team to overcome resistances and to establish a shared vision.

Strategic Survey

Realization of a survey on the salaries in Healthcare sector in 2 countries.

The company faced a huge increased of salaries in strategic countries. We performed a survey of the salaries of the sector, interviewing more than 100 professionals and provided our customer with the state of the demand plus a forecast of the trend in salaries expectations for the next 5 years.

Project Ignition

Advisory on a highly political and strategic program of change in the infrastructure of the investment fund market.

The aim was to set up the initiation stage of this highly strategically business project, highlighting the milestones of the strategy, the business plan, the stakeholder's relations and including the creation of a large IT infrastructure platform.